Phone Front Desk / Receptionist / Customer Service
Franklin, TN | USA
Franklin Dermatology Group is pleased to announce that we are currently accepting applications for the full-time (Monday – Friday) position of Front Desk Phone / Receptionist / Customer Service.
Our award-winning Cool Springs practice is growing and we are looking to add to our dynamic team. Our front desk staff are responsible for delivering absolutely excellent customer service to every person who calls our office or walks through our door. Customer services skills are a must.
Daily responsibilities include (but are not limited to): Patient check in/check out, chart pulling/filing, coding, answering phones, scheduling, taking messages, and other duties as assigned. Ideal candidate will have medical office experience, but all customer service-oriented, energetic, positive, and organized team players are encouraged to apply.
PLEASE NOTE: We are not a good fit for everyone. You will be busy here and there is rarely any “downtime.” We are a gossip and drama-free zone and we don’t give out awards just for showing up to work on time. Most of all, our entire team is passionate about delivering the best patient care possible so we rely on each other to proactively pitch in and support one another whenever and wherever needed. In addition, this position requires heavy use of the telephone. Applicants MUST be comfortable taking and making calls AND must be willing and able to spend the majority of their day seated while on the telephone. In addition: applicants must:
- Possess a professional appearance and demeanor
- Be able to thrive in a very fast-paced & professional environment
- Be able to multitask while paying attention to detail
- Be accountable, responsible, and reliable
- Be a true team player
- Be a curious problem solver
- Enjoy providing superior customer service with a smile
- Pass a thorough background and references check
- Experience/familiarity with electronic medical records (EMR) system(s) a plus [We use NexTech]
Work Environment: We are a fast-paced, busy dermatology practice in the heart of Cool springs. We were named “Best Dermatologist” in the Pick of Williamson Reader’s Choice Awards, a “Top Doctor” in Nashville Lifestyles magazine, and “Best of Nashville – Dermatologist” by the Tennessean because of our commitment to excellence at all levels of our organization. Our office is busy every day, so we rely on our team members to pitch in and support one another whenever and wherever needed. In return for a solid day’s work, we provide excellent pay and benefits, perks of the dermatology/aesthetic industry, and a positive work environment in a modern office with great staff & providers.
Interested or know someone who might be interested? Please apply below, email your resume and pertinent info to info (at) FranklinDerm (dot) net or fax to (615) 771-0050. No phone calls, please. Please feel free to share this opportunity with your friends, family, and professional & social networks!